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Ticket capture
Capture tickets from email, portal, Teams, or chat. Auto-route by category, priority, or owner. Nothing falls through the cracks.
What it does.
Nothing drops. Nothing waits. Nothing surprises.
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Triage and routing
Configurable workflows route tickets to the right team. SLA tracking from the moment a ticket lands. Escalation when minutes matter.
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Knowledge base
Self-service for common issues. Searchable articles. Suggested solutions surface while customers type. Deflect tickets before they're filed.
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Performance and SLA
First response time, resolution time, customer satisfaction. Real-time dashboards. Audit-ready SLA reporting.
See it in action.
Live queue. Live metrics. Drill into any ticket.
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Built for the way your teams work.
Three preset configurations. Same Service Desk, tuned for your audience.
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Customer Support
FOR EXTERNAL CUSTOMER TEAMS
Customer portals, multi-channel intake, and CSAT tracking. Connected to your CRM so support history follows the customer.
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Internal IT
FOR IT AND EMPLOYEE SERVICE TEAMS
Service catalogues, ITIL-aligned workflows, and change management. Linked to Asset register so the asset behind every ticket is one click away.
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Field Service
FOR DISPATCHED TECHNICIANS AND ON-SITE TEAMS
Work orders, dispatch scheduling, and mobile updates. Technicians see jobs, capture parts, and close tickets from the field.
Connects to what you already run.
Capture from Outlook, Teams, or chat. Pull customer history from Salesforce. Escalate to Jira when engineering needs to fix it. Report through Power BI.
Outlook
Teams
SharePoint
Power BI
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Salesforce
ServiceNow
Slack
Jira
Intune